Evolution of Telehealth in Ambulatory Psychiatry: A One Year Perspective

Written By khandice popley

This article examines how an academic outpatient psychiatry clinic transitioned from in-person care to telehealth during the first year of the COVID-19 pandemic. Beginning in March 2020, nearly all visits were rapidly converted to virtual formats (video or phone) to maintain care continuity while reducing infection risk.

Over the course of one year:

  • Total visit volume slightly increased compared to pre-pandemic levels.

  • No-show and cancellation rates decreased by more than 10%.

  • Around 65% of visits were conducted via video, the rest by telephone.

  • Patient satisfaction remained high—over 90% felt their needs were met.

The authors highlight telehealth’s success in ensuring uninterrupted psychiatric care and expanding access. Benefits included improved attendance, convenience, and continuity for existing patients.

Source:

Peck, P., Torous, J., & Sullivan, S. (2022). Evolution of Telehealth in Ambulatory Psychiatry: A One Year Perspective. Administration and policy in mental health, 49(1), 1–4. https://doi.org/10.1007/s10488-021-01148-0

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